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ixigo NDLS - 30th Apr'25

Hello Ma’am/Sir!

Hum ixigo ki management team se hai. Hum sirf 2 minute aap se baat karna chahte hai aap ke Hotel booking habits ke baare mein taaki hum apna product behtar bana sake. Aap ka time bahut keemti hai isliye hum aap ko ek 1,000 rupaiye ka Hotel coupon bhi denge 😀 *flash big smile*

Gender (Not to be asked to the user)

Gender (Not to be asked to the user)
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Customer Segment (Not to be asked to the user)

Customer Segment (Not to be asked to the user)
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Team

Team
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Survey Begins Below 👇

Q. Aap Delhi visit karne aaye ho ya aap kahin jaa rahe ho?

Q. Aap Delhi visit karne aaye ho ya aap kahin jaa rahe ho?
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Q. Aapne Hotel book kar liya hai ya abhi soch rahe ho ki kahan rukna hai?

Q. Aapne Hotel book kar liya hai ya abhi soch rahe ho ki kahan rukna hai?
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Q. Kya aapne ixigo ke baare mein suna hai?

Q. Kya aapne ixigo ke baare mein suna hai?
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If “No” → explain what ixigo does:
ixigo India ka leading travel booking app hai jahan aap trains, hotels, flights aur buses sab kuch book kar sakte ho. Hum IRCTC ke sabse bade train booking partner hain — 45 crore log har saal ixigo use karte hain!

Q. Kabhi aapne ixigo par booking banayi hai ya phir PNR/Running Status check kiya hai?

Q. Kabhi aapne ixigo par booking banayi hai ya phir PNR/Running Status check kiya hai?
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Q. Aapko pata hai ixigo par Hotel bhi book kar sakte hain?

Q. Aapko pata hai ixigo par Hotel bhi book kar sakte hain?
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Kya aapne ixigo par Hotel book kiya hai?

Kya aapne ixigo par Hotel book kiya hai?
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Any feedback for Hotel booking experience on ixigo

Q. Aapne last time Hotel kaise book kiya tha?

Q. Aapne last time Hotel kaise book kiya tha?
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Q. Kaunsi app ya website use kari thi aapne

Q. Kaunsi app ya website use kari thi aapne
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Q. Yeh wali app/website (insert app name) hi kyun use karte ho?(Multiple options can be selected)

Q. Yeh wali app/website (insert app name) hi kyun use karte ho?(Multiple options can be selected)

Q. Aap Hotel offline kyun book karte ho? (Multiple options can be selected)

Q. Aap Hotel offline kyun book karte ho? (Multiple options can be selected)

Q. Jab aap hotel book karte ho, toh aapke liye sabse zaroori kya hota hai? (Multiple options can be selected)

Q. Jab aap hotel book karte ho, toh aapke liye sabse zaroori kya hota hai? (Multiple options can be selected)

Q. Aap usually kitne din pehle hotel book karte ho?

Q. Aap usually kitne din pehle hotel book karte ho?
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B. App Awareness & Promotion and UX Study

Q. Aapke phone mein abhi ixigo app hai? (Multiple options can be selected)

Q. Aapke phone mein abhi ixigo app hai? (Multiple options can be selected)

If “Yes” → Ask:


“Aap abhi ixigo app par kisi bhi hotel ki search Ya fir Booking karna try kar sakte ho? Kisi bhi city ki?”


(Observe UX behavior and ask follow-up: “Did anything feel confusing or slow?” Any Feedback? Any issues?)


If “No” →


“Would you like to try our app right now? We’re offering a special promo code that gives flat 20% off on your next Hotel booking – up to ₹1000.”


👉 Help them download the app and explain how they can redeem the NDLS offer.


Any other feedback and comments